Returns & Refunds

RETURNS & REFUNDS

Highty is a brand of Outwoodcare Limited. When you buy from Highty, your contract is with Outwoodcare Limited (trading as Highty).

Because every Highty piece is made to order, returns work a little differently to “off-the-shelf” furniture. This page explains what you can expect in a clear, practical way.

1) MADE-TO-ORDER: IMPORTANT NOTE ABOUT CHANGE-OF-MIND RETURNS
Most Highty items are made to order (often to your chosen configuration such as size, finish, seat height or other options). Under UK consumer law, the usual 14-day change-of-mind cancellation right does not apply to goods made to the customer’s specifications.

That means:

• We can’t usually accept returns simply because you’ve changed your mind, ordered the wrong option, or no longer need the item.
• Your legal rights are fully protected if an item is faulty or not as described (see section 3).

2) CAN I CANCEL OR CHANGE MY ORDER?
If you contact us quickly after ordering, we may be able to help.

Before your order is accepted for production
If you contact us before we accept your order for production, we may be able to:

• cancel for a full refund; or
• amend your order (where possible).

After your order is accepted for production
Once your order has been accepted for production, materials