Privacy Policy

Highty is a brand name used by Outwoodcare Limited. This Privacy Policy explains how Outwoodcare Limited (trading as Highty) collects, uses, stores and shares your personal data.

1) WHO WE ARE
Data Controller:
Outwoodcare Limited (trading as Highty)
Registered office: Unit 9, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire, SK11 0LR
Company number: 06534804
Email: customerservice@outwoodcare.co.uk
Telephone: 01625 837337

2) WHAT DATA WE COLLECT
Depending on how you use our website and services, we may collect:

Identity data: name, title
Contact data: billing and delivery address, email address, phone number
Transaction data: details about purchases, payments, order history
Product configuration data: your chosen options (e.g. size/finish/height), delivery notes and preferences
Communications: messages you send us, notes of phone calls where appropriate
Technical data: IP address, browser type/version, device identifiers, operating system
Usage data: pages visited, actions taken, referral sources (where cookies/analytics are enabled)
Marketing preferences: opt-in/opt-out status

Payment information:
Card payments are processed by our payment providers. We do not store full card details.

3) HOW WE USE YOUR DATA (PURPOSES)
We use personal data to:

process and fulfil your order (including manufacturing, dispatch and delivery)
communicate with you about your order, delivery and any issues
provide customer service and handle complaints/returns where applicable
prevent fraud and protect our business
maintain and improve our website and customer experience
send service messages (e.g. order updates)
send marketing messages if you have opted in (you can unsubscribe at any time)

4) LAWFUL BASES FOR PROCESSING (UK GDPR)
We rely on these legal bases where applicable:

Contract: to perform our contract with you (fulfil orders, support, delivery)
Legal obligation: to comply with laws (e.g. accounting/tax)
Legitimate interests: to run and protect our business (fraud prevention, service improvement)
Consent: for marketing communications and certain cookies (where required)

5) WHO WE SHARE YOUR DATA WITH
We share personal data only when necessary, for example with:

delivery and logistics partners (to deliver your order)
payment providers (to take payment)
IT/hosting providers (to run our website and systems)
email/communications providers (to send order updates and customer service messages)
professional advisers (e.g. accountants, legal advisers) where necessary
regulators or law enforcement where required by law

We require third parties to keep data secure and use it only for specified purposes.

6) INTERNATIONAL TRANSFERS
Some service providers may process data outside the UK. Where this occurs, we use appropriate safeguards (such as UK adequacy regulations or approved contractual protections).

7) HOW LONG WE KEEP YOUR DATA
We keep your personal data only for as long as necessary for the purposes described, including legal and accounting requirements. Typical retention may include keeping order and invoicing records for statutory periods.

8) YOUR RIGHTS
You may have the right to:

access your personal data
correct inaccurate data
request deletion in certain circumstances
restrict processing in certain circumstances
object to processing in certain circumstances
request data portability in certain circumstances
withdraw consent where processing is based on consent

To exercise your rights, contact us at customerservice@outwoodcare.co.uk.

9) MARKETING
If you opt in, we may send you marketing messages by email or SMS (where applicable). You can unsubscribe at any time using the link in our emails or by contacting us.

10) COOKIES
We use cookies and similar technologies. For details, see our Cookie Policy and Cookie Settings page: [INSERT LINKS].

11) SECURITY
We take appropriate technical and organisational measures to protect personal data. No system is completely secure, but we work to keep your information safe.

12) COMPLAINTS
If you have concerns, please contact us first and we will try to resolve them.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).