UK-made • 10-year rot-proof guarantee
UK-made • 10-year rot-proof guarantee
It’s simple: we deliver and set things up the way we’d want someone to look after our own mum and dad — so that’s exactly how we look after yours.We deliver your furniture personally in our own vans, not via a faceless courier.
We’ll confirm the delivery date in advance and give you a sensible idea of timing. And if you’d like to be there when it arrives (especially if it’s for Mum or Dad), just tell us — we’re happy to keep you in the loop.
When we arrive, we take our time. If your parents need a little longer to get to the door, or they don’t hear the knock straight away, that’s absolutely fine. We’ll wait patiently, greet them properly, and make sure they feel comfortable from the start.
Your furniture arrives fully assembled and ready to use.
We’ll place it exactly where they want it in the garden, make sure it’s sitting level and stable, and take care of any packaging so there’s nothing left for them to deal with.
And yes — if Mum or Dad want to “test it out”, that’s encouraged.
We’ll happily let them sit down, check the seat height feels right, and make sure it’s what they were hoping for. If something doesn’t feel quite right, we’d rather spot that there and then.
Before we go, we leave a simple info sheet: how to care for it, a little about us, and who made it. We also offer a bit of reassurance — the cushions are showerproof, and the wood is treated for outdoor life, so they don’t need to drag the chairs into the garage every time the weather changes.
Most of all, we build time into our deliveries on purpose. Sometimes we might be the only people they’ve spoken to properly in a while — and a friendly chat can matter more than you’d think.
We’re genuinely grateful you’ve chosen us, and we want you to feel proud of the experience from start to finish.
Highty is a brand of Outwoodcare Limited. When you order from Highty, your contract is with Outwoodcare Limited (trading as Highty).Because every piece is made to order, we build your furniture first, then dispatch it once it’s ready.
WHAT YOU GET WITH DELIVERY
We deliver your furniture fully assembled where possible, and we’ll place it in your garden (or your preferred outdoor spot) so you don’t have to wrestle with boxes or flat-pack instructions.If Mum and Dad (or the main user) are there, we’ll also take a moment to:position the chair/bench safely and comfortablymake sure it’s sitting level and stableshow you the key comfort points (how to sit, stand and get the best support)answer any quick questions so you feel confident straight away
WHERE WE DELIVER
We deliver to the UK and Northern Ireland.Some remote postcodes or hard-to-reach locations may take longer or require a delivery surcharge. If that applies, we’ll tell you clearly before we accept your order for production.
LEAD TIMES (MADE TO ORDER)
At checkout you’ll see an estimated lead time. Once your order is scheduled, we’ll keep you updated and contact you to arrange delivery when your furniture is close to being ready.
ARRANGING YOUR DELIVERY
When your order is nearing completion, we’ll contact you to:confirm the delivery addressagree a suitable delivery date (and a time window where possible)check access and any special instructions
WHAT WE NEED FROM YOU (ACCESS CHECKLIST)
To place furniture safely in your chosen spot, please check:Gate width / side access to the garden (especially for armchairs/benches)Steps, steep paths, gravel, tight corners, low walls, or narrow passagesParking restrictions, long driveways, or limited turning spaceAny “carry distance” from the vehicle to the placement areaIf access is unusually restricted, let us know early — we can usually find a solution, but it’s best to plan ahead.
PLACEMENT NOTES (IMPORTANT)We will place your furniture where you request, provided it is safe and reasonably accessible.We can’t move heavy obstacles, dismantle fences, remove doors, or lift items over balconies/roofs.If you’re unsure about access, send us a few photos (front access + route to the garden + the intended placement area).
WEATHER & GROUND CONDITIONS
We deliver in most weather, but placement can be affected by:ice, high winds, or severe stormswaterlogged lawns or unsafe surfacesIf conditions make delivery unsafe, we’ll rearrange as soon as possible.
IF YOU’RE NOT IN
If nobody is available to receive delivery when required, the carrier may:attempt delivery again, orleave instructions to rearrange deliveryRe-delivery charges may apply where a delivery attempt fails due to nobody being available or access issues.
DAMAGED OR MISSING PARTS
Please inspect your furniture as soon as you can after delivery. If anything is damaged or missing, contact us within 48 hours where possible with:your order numberphotos of the issuephotos of the packaging (if relevant)We’ll sort it quickly and fairly.
CONTACT US
Phone: 01625 837337
Email: customerservice@outwoodcare.co.uk
Address: Unit 9, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire, SK11 0LR
